Years of experience: 16

Voice OverActorHRCustomer ServicePhotographerEntertainment

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Nicole's Career Path
Account ManagerJan. 2024 -
Present
Phantom FireworksAccount Manager
Sacramento, California, United States
Care SpecialistJan. 2016 -
Dec. 2020
Muscular Dystrophy AssociationCare Specialist
San Francisco Bay AreaProvides family support for those seeking out resources, clinic visits, equipment loans, and neurology services while serving as an event coordinator, and liaison between the company and clients. Offered excellent customer service, staying up to date on meetings, social media, and email communication, as well as conducting follow up reports using Salesforce, ensuring customer satisfaction acr...
Store ManagerJan. 2013 -
Dec. 2016
Fossil Group, Inc.Store Manager
San Francisco Bay AreaAssisted in the delivery of staff evaluations, using them as a foundation for improving training and mentoring processes, while managing onboarding developments. Created monthly action plans, establishing reachable goals and behavioral standards for the company, while conducting business analysis with District and Regional management. Evaluated monthly employee statuses, payroll, daily sales ...

Nicole's Posts

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    How I can help you

    • Combat toxic workplaces by promoting inclusive mindsets. • Efficient onboarding with clear communication. • Engage teams on neurodiversity. • Accurate data entry and audio transcription. • 10+ years customer service experience enhances problem-solving.

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    People I am looking for

    • Small to medium businesses, profit or nonprofit. • Companies helping or benefiting others. • Prioritize employee well-being over profit. • Seek true work/life balance.

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    Experience & Cases

    • Expanded territory by 44% as Account Manager. • Promoted from sales associate to HR role at Macy's. • Progressed from part-time to Store Manager at Fossil. • Clients: Fossil, MDA, Starbucks, Macy’s, Phantom Fireworks, World Market.

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    How to contact

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