Years of experience: 12

HRCustomer ServiceChat SupportLive ChatCustomer Care SpecialistAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Michelle's Career Path
Specialty RepresentativeNov. 2022 -
Present
Kaiser PermanenteSpecialty Representative
• Set up meetings and event logistics for senior management and updated calendars. • Tackled and addressed top-level, high-priority issues with professional administrative discretion. • Directed customer communication to appropriate department personnel. • Created reports, tracked communication and department initiatives, and reviewed and adjusted customer/client timelines when necessary. • P...
Armed Security Guard Nov. 2021 -
Dec. 2022
ATFArmed Security Guard
Supported criminal investigations by collaborating fully with local law enforcement agencies. • Interacted with all levels of personnel and public. • Checked personnel ID badges and issued temporary credentials to visitors. • Scanned incoming personnel and packages using hand-held wands and x-ray machinery to protect building, and individuals. • Logged vehicles entering and leaving premises.
HR/Staff AssistantMar. 2016 -
Jul. 2020
G2 Solutions HR/Staff Assistant
• Managed Payroll, Time and Attendance, scheduling orientation for new hires and training • Managed upper management calendars i.e. appointments and meetings. • Input client information into spreadsheets and company database to provide agents with quick access to essential client data. • Transferred data from hard copies to digital databases, organizing information in new formats. • Processed...

Michelle's Posts

  • 2

    How I can help you

    • Filing, data entry, editing, and proofreading • Customer support and task management • Schedule organization • Detail-oriented and organized • Goal-oriented with strong time management • Quick learner and adaptable

  • 2

    People I am looking for

    • Seek innovative and high-quality projects • Prefer challenging tasks • Minimal phone interaction

  • 2

    Experience & Cases

    • Boosted customer satisfaction and one-call resolution • Gained security field skills • Enhanced productivity with improved filing system • Previous client: Halal Towing

  • 2

    How to contact

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