Years of experience: 10
Call CenterMarketingITCustomer ServiceEntertainmentAssistant
Trust Score
Highly reliable; strong professional involvement.
Melody's Career Path
Jan. 2019 -Present
Farm Credit Financial Partners, Inc.Salesforce Administrator
Springfield, Massachusetts Metropolitan AreaServes as the primary system administrator for the Salesforce.com and nCino environment. . Handles all administrative functions such as account maintenance, reports and dashboards, workflows, and other routine tasks. . Completed regular internal audits and prepares for upgrades . Works with other institutional management teams to establish suitable processes to support administrative, develop...
Mar. 2018 -Jan. 2019
Farm Credit Financial Partners, Inc.Customer Analyst I
Agawam, Massachusetts. Providing technical support to partners association. . Running SQL reports per association upon request. . Assisting with on-boarding of new associations through data validation and production support. . Creating documentation and storing it in the knowledge based library for other users to access and gain knowledge from.
Jan. 2017 -Mar. 2018
Liberty Mutual InsuranceCustomer Service Associate
Springfield, Massachusetts Area. Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line. . Builds rapport with each customer. . Listens to customers' requests and inquiries. . Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropr...