Years of experience: 17

Startup FounderPartnerships ManagerBusiness OwnerC-level ExecutiveCustomer ServiceChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Zeina's Career Path
Sr. Director of Customer ExperienceJan. 2025 -
Present
Flash PackSr. Director of Customer Experience
Lead and mentor a global CX team of 20, driving high-performance and exceptional customer experiences across the full lifecycle. My focus is on re-architecting CX operations, implementing the right structures, strategies, and incentives to support a high-touch, 24/7 global team. Define and execute a CX strategy that fuels customer acquisition, growth, and retention—ensuring alignment with bus...
Director of Customer Success, Biz Dev, & Creator PartnershipsApr. 2023 -
Jan. 2025
TeachableDirector of Customer Success, Biz Dev, & Creator Partnerships
New York, United States76% YOY TRANSACTIONAL REVENUE MARGIN GROWTH | $1.3M IN NET NEW MARGIN GENERATED Provided strategic leadership, driving customer success, satisfaction, and advocacy. Led a team of customer success managers, implementing strategies to boost retention, satisfaction, and lifetime value. Aligned product strategies with customer insights, securing revenue growth and positioning the team as a key dr...
Director of Customer Success & SupportMar. 2021 -
Apr. 2023
TeachableDirector of Customer Success & Support
New York, United StatesSCALED AND LED 40 PERSON TEAM Championed strategic vision and operational excellence for customer success, delivering exceptional experiences and sustained growth. Built and scaled high-performing teams, fostering innovation, collaboration, and accountability to exceed customer success objectives. ▪️Directed a globally distributed 40-person customer-facing team, established scalable onboardin...

Zeina's Posts

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    How I can help you

    • Optimize headcount planning and strategy • Maximize ROI and execution efficiency • Identify strategic opportunities • Uncover process gaps

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    People I am looking for

    Ideal Clients: • IFundWomen • Teachable • Flash Pack

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    Experience & Cases

    Achievements: • Grew teams from 0 to 10 • Pivoted teams of 40 to new KPIs • Supported scale-ups/startups in team development

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    How to contact

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