Years of experience: 9
ITTech SupportData EntryTyping SpecialistData Entry Associate
Trust Score
Exceptionally trusted; proven professional excellence.
Ricardo's Career Path
Nov. 2021 -Present
BNP ParibasSystem Administrator - Change Manager Specialist
Lisbon, Portugal• Change Management: Planned, coordinated, and executed changes using ServiceNow, ensuring smooth implementation with minimal disruptions. Conducted risk analysis and impact assessments to mitigate potential issues. • System Administration: Managed Windows and Linux servers, optimizing performance and reliability with Dynatrace for monitoring and troubleshooting. • Automation & Scripting: Aut...
Oct. 2018 -Oct. 2021
NokiaAlarm Monitoring
Alarm monitoring for Telefonica (Spain) ▪ Remote Troubleshooting and Fault Management on 2G/3G/4G/SRAN ▪ RAN (eNodeB Nokia) ▪ SLA compliance. ▪ Network Health check routines and analysis. ▪ Training and evaluation of new T1 elements,work load distribution. ▪ Alarm analysis for: ▫ Netact.
Apr. 2017 -Sep. 2018
Mobile World Comunicações S.A.Sales Operations Assistant
Lisbon▪ Active selling and cross-selling of all products and services provided by Vodafone; ▪ After sales service ▪ Configuration and support in the usage of mobile and fixed equipments; ▪ Advisement of the data plans available; ▪ Store process administrative handling; ▪ Information and configuration of Vodafone services; ▪ Requests for sim card duplicates, top-ups and payment of invoices;