Years of experience: 7
United StatesCall CenterCustomer Support RepresentativeITUndergraduate StudentCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Angelica's Career Path
Sep. 2017 -Jun. 2023
ServiceSourceHelp Desk Specialist (Computer Operator IV)
Fort Eustis, VA• Supported the Army Training Help Desk’s Enterprise Management System (EMS), Blackboard, and Joint Knowledge Online (JKO), ensuring operational efficiency in a high-demand, 24/7/365 call center. (Earned the 2019 Regional ServiceSource Excellence Award for exceptional customer satisfaction and operational excellence). • Delivered exceptional customer support via phone and web platforms, provi...
Oct. 2015 -Feb. 2017
Bell Techlogix, Inc.Desktop Support Engineer
Newport News, VA• Migrated client data and deployed custom operating systems, installing and configuring AutoDesk, Adobe Cloud, and Microsoft Office while adhering to security protocols. Reduced deployment times by 20% and setup times by 50%, improving device performance and user experience. • Configured software and managed user accounts via Active Directory, creating and editing Group Policy Objects (GPOs)...