Years of experience: 19
ResearcherClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistSoft Skills Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Martin's Career Path
Aug. 2022 -Present
U.S. Department of Veterans AffairsLegal Administrative Specialist
St. Clair County, Illinois, United StatesThe National Contact Center (NCC) centralizes VBA's contact center activities and provides greater consistency and higher quality service by customer-facing employees. NCC employees may have contacts via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and...
Feb. 2020 -Aug. 2022
U.S. National Archives and Records AdministrationArchives Technician/Auditor
Suitland, Maryland, United StatesAdministrate numerous duties such as searching/screening, interfiling, and removing records, while following standards implementation. Collaborate with records officers to provide technical support on multiple techniques/procedures and deliver classified and unclassified records. Orchestrate with Vault Manager to ensure security in accordance with Executive Order 13526. Monitor and analyze sa...
May. 2014 -Jan. 2020
National Personnel Records CenterArchives Technician
St Louis, Missouri, United StatesAddressed requests through regular letters/paragraphs in accordance with policies and procedures. Built and train multiple teams to accomplish tasks/duties on time. Assessed processes to devise and execute better procedures. Orchestrated with customers to resolve requests on a priority basis, while exceeding customers’ expectations. Led quality assurance initiatives and multiple activities to...