Years of experience: 5

Business AnalystITConsultingProject Manager

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Kawthar's Career Path
Business AnalystDec. 2023 -
Present
U.S. Department of Health and Human Services (HHS)Business Analyst
Led requirements elicitation, documentation, and analysis for enhancements to the FindTreatment.gov Locator application. Collaborated with developers, UX designers, and QA testers in an Agile Scrum environment to iteratively deliver new features and enhancements. Created and maintained user stories, acceptance criteria, process flows, and mockups to support the implementation of critical func...
Business AnalystDec. 2022 -
Dec. 2023
Selina HospitalityBusiness Analyst
Led cross-departmental Agile ceremonies, including daily stand-ups and sprint planning, to align hotel operations teams on deliverables and dependencies. Translated business needs into actionable tasks by gathering requirements from housekeeping, maintenance, and guest services departments. Partnered with engineering teams to manage backlog items related to facilities management, including HV...
Associate Business AnalystFeb. 2021 -
Dec. 2022
DARU Restaurant GroupAssociate Business Analyst
Analyzed daily operations and inventory trends to inform process adjustments across service and kitchen teams. Collaborated with department heads to identify gaps in guest experience; captured requirements for improving POS systems and inventory tools. Documented training protocols and SOPs to standardize onboarding of new team members and ensure consistent service quality. Supported Agile ro...

Kawthar's Posts

  • 2

    How I can help you

    Bridging operations and enhancing delivery with a focus on process improvement. Lead daily stand-ups, facilitate requirement sessions, write user stories, and manage stakeholder communication. 5+ years of experience, bilingual, agile-driven.

  • 2

    People I am looking for

    Seeking collaborations with businesses of all sizes. • Lead or assist in diverse projects • Open to software design • Interested in hospitality ventures

  • 2

    Experience & Cases

    Achievements: • Improved guest retention by 15% through feedback analysis • Enhanced FindTreatment.gov application Previous Clients: • US Department of Health • Selina Hospitality Group • Daru Restaurant Group

  • 2

    How to contact

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