Years of experience: 11

Sales & BizDevEducationAccount ManagerTutorCall CenterBusiness Development Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nelson's Career Path
Training ManagerAug. 2023 -
Present
TeleperformanceTraining Manager
Bogota, D.C., Capital District, ColombiaLeading and overseeing comprehensive training initiatives for one of the company’s largest clients. Managing end-to-end training programs, guiding and mentoring teams to achieve excellence, and analyzing performance metrics to ensure continuous improvement. Also collaborating cross-functionally to align training & quality strategies with organizational goals and uphold strict compliance with ...
Team Lead TrainerAug. 2020 -
Jul. 2023
TeleperformanceTeam Lead Trainer
Colombia
Communcational Coach & Content DeveloperDec. 2019 -
Jul. 2020
Teleperformance ColombiaCommuncational Coach & Content Developer
Bogotá, Bogotá D.C. Department, Colombia

Nelson's Posts

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    How I can help you

    I enhance operations through strategic training and quality programs, focusing on customer experience and team effectiveness. By aligning KPIs with people development, I drive measurable impact, utilizing a data-driven approach to optimize performance.

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    Experience & Cases

    Achievements: - Enhanced operational efficiency - Boosted customer satisfaction - Developed tailored training programs - Improved performance in customer service, education, e-commerce, and tech sectors.

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    How to contact

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