Years of experience: 9

Service Quality ManagerEngagement ManagerAdvisorBusiness AnalystBusiness Development ManagerConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brooke's Career Path
Director of OperationsFeb. 2025 -
Jul. 2025
Full Swing Public RelationsDirector of Operations
I led operations at Full Swing PR as part of the leadership team, reporting directly to the owners. I turned company vision into action by aligning our people, systems, and finances around measurable goals. I also acted as integrator between the CEO and CSO, driving execution across departments. Highlights: • Built and maintained executive dashboards to support weekly leadership decisions • M...
Operations ManagerDec. 2023 -
Feb. 2025
Full Swing Public RelationsOperations Manager
Director Of Client OperationsJun. 2021 -
Jan. 2023
CustomerHDDirector Of Client Operations
Raleigh, North Carolina, United StatesI skillfully oversaw strategic partnerships and ensured client satisfaction in a dynamic environment. My role encompassed steering day-to-day operations through the execution of both short-term and long-term strategies, contributing significantly to the achievement of business plan objectives and profitability goals. I managed operations teams supporting 20+ clients with an annual revenue of ...

Brooke's Posts

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    How I can help you

    I simplify operations for founders and agencies by organizing project management tools, setting up client journeys, building dashboards, creating SOPs, managing HR processes, and providing fractional support so you can scale with confidence.

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    People I am looking for

    I work best with founders and CEOs of ecommerce, tech, PR/marketing agencies, nonprofits, and BPOs who need structure, clarity, and scalable systems.

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    Experience & Cases

    I’m the right person if you want chaos turned into clarity. With 12+ years in business ops, I’ve built systems across industries that reduce stress, boost efficiency, and free leaders to focus on scaling their business with confidence.

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    How to contact

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