Years of experience: 16
United StatesCopywritingEmail Marketing ManagerMarketingProofreaderTranslator
Trust Score
Exceptionally trusted; proven professional excellence.
Lena's Career Path
Jan. 2018 -Jan. 2025
Anahata Yoga Studio & Boutique, Anahata Candle Co.Owner/Operator
Carlisle, Pennsylvania, United States● Built and maintained strong relationships with customers, ensuring high satisfaction and repeat business. ● Handled customer inquiries, feedback, and conflict resolution to maintain a positive brand reputation. ● Created and implemented customer service policies to enhance client experience. ● Hired, trained, and supervised employees, fostering a customer-focused team environment. ● Develop...
Aug. 2012 -Oct. 2015
Plant Site Logistics, Inc.Customer Relationship Coordinator
Carlisle, PA● Managed freight carrier contracts, ensuring compliance and efficiency in logistics operations. ● Provided exceptional customer service, acting as a key point of contact for client inquiries and issue resolution. ● Conducted custom reporting and data analysis, identifying trends and optimizing customer service processes. ● Delivered technical support for the company’s online bidding system, ...
Jan. 2006 -Mar. 2012
PyrotekCustomer Service Department Manager
Krasnoyarsk Territory, Russian Federation● Led and managed the customer service and logistics department, ensuring efficient operations and high customer satisfaction. ● Oversaw end-to-end supply chain management, coordinating domestic and international shipments from order placement to final delivery. ● Developed and maintained company databases for quotes and open orders, improving tracking and efficiency. ● Negotiated and managed...