Years of experience: 12

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center TrainerCold Calling Specialist

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Kristi's Career Path
Tax Examining Technician Identity Theft Victims Assistant Mar. 2022 -
Present
Department of TreasuryTax Examining Technician Identity Theft Victims Assistant
United States, Fresno• Generated and analyzed complex reports using Excel for team and audit purposes, reviewed discrepancies across large datasets. • Scheduled internal team trainings, documented meeting minutes, and managed certificate/compliance logs. • Drafted formal correspondence using federal guidelines to resolve taxpayers’ issues. • Maintained monthly performance and documentation trackers for use by ...
Surgery Scheduler May. 2019 -
Mar. 2022
Sierra View Medical CenterSurgery Scheduler
• Coordinated all surgical scheduling and worked across departments to ensure timely and accurate procedure planning. • Pulled and audited MediTech reports, tracked and verified staff presence, anesthesia time stamps, surgical tools/implants used, and RN documentation for accurate billing. • Supported compliance by reviewing for charting errors, (e.g., missing signatures, incomplete forms) ...
Shift Manager Sep. 2016 -
Sep. 2023
SouthernPacShift Manager
• Oversaw team operations, managed daily reports, and maintained customer service standards under pressure. • Trained staff, coordinated shift coverage, and supported inventory tracking and cash reconciliation.

Kristi's Posts

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    How I can help you

    Offer comprehensive administrative support, specializing in scheduling, organization, and onboarding training. Enhance customer service efficiency and streamline operations to ensure smooth and effective business processes.

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    People I am looking for

    Ideal clients include small to medium businesses seeking streamlined operations, startups needing initial structuring, and established companies looking to enhance team efficiency and client interactions.

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    Experience & Cases

    Successfully improved client satisfaction rates, reduced operational costs, and enhanced team productivity. Previous collaborations include diverse industries, reflecting adaptability and broad expertise.

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    How to contact

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