Years of experience: 11
Financial AnalystCompliance OfficerUndergraduate StudentCustomer ServiceFinanceCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Daviona's Career Path
Sep. 2022 -Present
JPMorgan Chase & Co.Fraud Quality Specialist IV/Issues Management
Tempe, Arizona, United States• Lead comprehensive fraud detection operations, maintaining 98% accuracy rate across 150+ monthly quality assurance reviews • Streamlined case review processes, reducing processing time by 30% while maintaining regulatory compliance • Consistently exceed quality metrics with 99.5% accuracy rate against 95% target • Execute detailed analyses of fraud patterns, contributing to 25% reduction in...
Dec. 2019 -Sep. 2022
JPMorgan Chase & Co.Credit Abuse Fraud Specialist II OB/IB
Tempe, Arizona, United States• Managed 200+ monthly first-party fraud investigations with 97% accuracy rate • Collaborated with Credit Risk department to implement fraud prevention rules, reducing incidents by 35% • Processed high-risk referrals to specialized units including AML and FCOI • Maintained 99% quality scores and 100% availability • Reviewed 300+ monthly Card pre-book applications with 98% accuracy
Oct. 2018 -Dec. 2019
JPMorgan Chase & Co.Credit Card Fraud Prevention Specialist OB/IB
Tempe, Arizona, United States• Resolved 150+ weekly real-time fraud cases while maintaining 96% customer satisfaction • Developed and delivered training curriculum, successfully onboarding 30+ new specialists • Contributed to employee satisfaction initiatives, implementing multiple workplace improvement programs • Achieved consistent recognition as top performer, exceeding quality metrics