Years of experience: 9

Quality AssuranceUnited StatesCustomer Retention SpecialistCall CenterCall Center SupervisorCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kindra's Career Path
Certified Lead Quality Assurance AnalystFeb. 2020 -
Present
CoverMyMedsCertified Lead Quality Assurance Analyst
Columbus, Ohio, United StatesAs a Lead Quality Assurance, I specialize in program health and customer satisfaction through effective leadership and process enhancement. I excel in cultivating a positive work environment and guiding collaborative teams. My role involves leading process improvement initiatives, enhancing efficiency, and empowering frontline associates. Additionally, I resolve audit disputes, utilize SQL to...
Paramedical ExaminerDec. 2016 -
Feb. 2020
ExamOne, a Quest Diagnostics CompanyParamedical Examiner
Westerville, Ohio
Associate Academic OfficerOct. 2016 -
Feb. 2020
Ohio School of PhlebotomyAssociate Academic Officer
Columbus, Ohio AreaMy role at Ohio School of Phlebotomy Affiliated Schools, LLC included a variety of duties including, quality assurance, recruiting and hiring, ensuring employee training compliance, maintaining and updating training material, and upkeeping classroom material. Moreover, I was responsible for enforcing company policies and fostering a positive culture of compliance. A significant accomplishment...

Kindra's Posts

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    About myself

    Over 6 years, I've honed my expertise in auditing calls and chats, ensuring top-notch customer service. As a Quality Assurance Lead at a Fortune 500 company, I earned the Employee of the Year award in 2024, showcasing my dedication and excellence.

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    Job Description

    Seeking a role as a Call Center Quality Assurance Specialist or in Call Center Quality Management, where I can leverage my skills to enhance service quality and contribute to a productive team environment.

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    How to contact

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