Years of experience: 8
Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeOutbound Sales SpecialistTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Elizabeth's Career Path
Aug. 2022 -Present
Bank of AmericaOfficer, Sr Service Specialist
Delaware, United StatesService inbound calls from general agents that need assistance with merchant requests, escalated calls and providing direct resolution to customers. Self-starter to key issues that are researched, Problem solving abilities for operation issues, assist internal partners with various projects and/or complex issues on merchant accounts, time management of day, coaching/mentoring new hires, OJT w...
Aug. 2021 -Aug. 2022
Bank of AmericaService Specialist
Serviced inbound/outbound calls, providing resolution to merchant’s requests. Complete account maintenance, research transactions and answer general questions regarding merchant services. maintain up to date product, process, and procedure knowledge.
Jun. 2019 -Jan. 2021
Wells FargoPersonal Banker
Wilmington, Delaware, United StatesAssisted customers with their banking needs and financial goals. Personal Banker to assigned affluent clientele. Opened and serviced DDA, savings, estate, trust accounts and lines of credit for consumer and small business clients. Small business advocate, SAFE registered, notary for the state of Delaware and medallion certified.