Years of experience: 16
Customer ServiceCustomer Success ManagerLive ChatCustomer Retention SpecialistAssistantData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Katie's Career Path
Feb. 2025 -Jun. 2025
TailosSenior Customer Success Manager
Austin, Texas, United StatesIn my role at Tailos, I successfully managed the end-to-end onboarding of commercial clients for Rosie, our cutting-edge autonomous vacuum robot. I provided tailored training and support, ensuring seamless integration into hospitality and enterprise environments. By analyzing cleaning data, I optimized performance and fostered long-term client relationships, driving adoption and satisfaction.
Mar. 2024 -Feb. 2025
TEXT2DRIVECustomer Success Manager
In my role at TEXT2DRIVE, I empowered auto dealerships across the nation by providing tailored platform training and performance consultations. By analyzing usage data, I delivered actionable insights that significantly improved ROI. My focus on building strong relationships with dealership leadership led to increased platform engagement and successful upsell opportunities, contributing to ov...
Feb. 2018 -Sep. 2023
TrueCar, Inc.Client Success Manager
Austin, TXIn this role at TrueCar, Inc., I drove client success by managing a diverse portfolio of over 300 dealership accounts. I focused on onboarding, technical setup, and strategic planning to enhance satisfaction and retention. By building cross-functional partnerships, I improved client experiences and effectively navigated complex escalations, reinforcing long-term trust and loyalty.