Years of experience: 12

Customer Support RepresentativeSupport SpecialistHelp Desk SupportFinanceComplaint Resolution SpecialistInvestor & VC

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Richard's Career Path
Field EngineerApr. 2024 -
Present
HemmersbachField Engineer
El Paso County, Texas, United StatesField engineer for HP and Lenovo Key Responsibilities: Diagnose and resolve hardware and software issues related to HP and Lenovo desktops, laptops, workstations, servers, printers, and peripherals. Perform on-site installations, upgrades, and repairs of computer systems and peripherals. Troubleshoot and resolve network connectivity issues. Provide remote support to customers as needed. Maint...
Virtual Support TechnicianMay. 2023 -
Aug. 2024
HGS - Hinduja Global SolutionsVirtual Support Technician
El Paso, Texas, United States
Team LeadNov. 2021 -
Apr. 2023
Mural ConsultingTeam Lead
United StatesSupervisor for 17 ambassadors for Microsoft 365 Business Support (Microsoft Certified Partner). Provide guidance to the team to meet specific quality goals set by Microsoft. Conduct interviews for onboarding candidates and engage in peer development.  Developing team culture to encourage consistent metrics.  Consistent Performance Track Record SSAT / CSAT  Trusted Mentor to team