Years of experience: 24
Data EntryChat SupportCustomer Success ManagerCustomer Retention SpecialistService Quality ManagerComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Jon's Career Path
Jan. 2019 -Present
United States Postal ServiceLead Supervisor
Execute operational policies to streamline and improve poor metric performing activities and systems, leading to enhanced efficiency and consistency. Provide customer service by professionally responding to inquiries and resolving issues. Prepare weekly recommendations for improvements, offering technical guidance. Distribute detailed reports to management in order to communicate and share ke...
Jan. 2017 -Dec. 2019
T&M NetworkingOperations Manager
Prepared and shared weekly IT analysis/CRM briefs to maintain seamless information flow. Managed the customer intake while ensuring delivery of quality service to attain customer satisfaction and retention as well as maximize referral business. Highlights ◊ Led server programs and projects as Technical Advisor in challenging environments. ◊ Introduced efficient IT help desk procedures, reduci...
Feb. 2014 -Sep. 2017
Family MembersCaretaker
Scottsdale, Arizona, United StatesSupported parents through serious illness by providing at-home care to assure well-being along with grieving the loss of newborn son.