Years of experience: 16

⚖️ LegalEngineerAdministrative AssistantMedical Laboratory TechnicianTechnical Support AgentAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Carolann's Career Path
Customer Success SpecialistNov. 2023 -
Present
Vibrent HealthCustomer Success Specialist
Devise and refine Customer Success best practices in collaboration with Project Management and Senior Leadership. Serve as the subject matter expert on Vibrent products for both customer-facing and internal engagements. Key Contributions: ● Fostered customer self-sufficiency with Vibrent products by curating and maintaining the customer Help Center and Jira Service Desk Knowledge Base. ● Over...
Client Account ManagerJan. 2019 -
Nov. 2021
Office PracticumClient Account Manager
Fort Washington, Pennsylvania
Client Advocate AssociateJun. 2018 -
Dec. 2018
Office PracticumClient Advocate Associate
Fort Washington, Pennsylvania