Years of experience: 2

Researcher📝 Influencer or Blogger🐦 DesignCustomer ServiceIllustratorEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lauren's Career Path
SEND teaching assistantJun. 2025 -
Present
Vision for EducationSEND teaching assistant
Crisis chatline volunteer Dec. 2024 -
Present
Shout UKCrisis chatline volunteer
This role involves supporting individuals in acute distress, often experiencing suicidal ideation, self-harm, or overwhelming anxiety. Every conversation requires active listening, empathy, and the ability to remain calm and thoughtful in emotionally intense situations. I use guided discovery techniques to help texters make sense of their emotions, problem solve and create safety plans where ...
Customer AssistantOct. 2022 -
Present
Marks and SpencerCustomer Assistant
Taunton, England, United KingdomIn my role, I provide excellent customer service in a fast-paced environment, ensuring a positive experience for guests while managing customer concerns with patience and professionalism. I support staff during closing shifts, coordinate team tasks, and uphold food handling and hygiene regulations in compliance with health and safety standards. As a trained first aider and a member of the eme...

Lauren's Posts

  • How I can help you

    I excel in building client relationships, drawing from over 3 years of customer service experience. My background in psychology and mental health enhances my communication. My approachable nature makes me an effective advocate and presenter.

  • People I am looking for

    - Eager to work with businesses of all sizes - Prefer collaborations with people-centered organizations - Open to diverse industries that value client relationships

  • Experience & Cases

    - Received positive feedback on crisis helpline - Successfully growing an art Instagram account - Juggling full-time online studies with work and volunteering

  • How to contact

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