Years of experience: 20

OperationsStrategic managementConsumer IndustryRisk ManagementExpansionData Entry Associate

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Pamela Ann's Career Path
Founder and CEOJan. 2018 -
Present
Scale Experts Inc.Founder and CEO
Marikina City• Led a team in developing operational processes for small and medium-sized businesses, resulting in improved efficiency and scalability. • Implemented startup process improvements and operational requirements to assist businesses in scaling up their operations. • Specialized in providing consultancy services for businesses looking to streamline their operations and increase productivity.
Founder/ General ManagerSep. 2014 -
Dec. 2015
Kharms Workspace Marketing SolutionsFounder/ General Manager
Quezon CityFounder and manager of a new coworking space found in the BPO hub of Quezon City, Philippines. Start-up Entrepreneurs and small business owners can now use the space for collaboration, brainstorming and virtual office.
Co-founder, President and CEOJan. 2014 -
Dec. 2017
Virtual Knowledge Workers Philippines, Inc.Co-founder, President and CEO
Quezon City, Philippined• Developed short and long term goals for the company, overseeing budget and day-to-day operations. • Coordinated with the board for upcoming projects and implemented strategies for growth. • Ensured talent retention and organization development, upholding core company values.

Pamela Ann's Posts

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    About

    Key Achievements & Skills: - Scaled a mobile commerce app for college students - Facilitated acquisition by a top US food delivery service - Through referrals, acquired the client's supplier specializing in robotic deliveries as another client.

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    Cases & Experiences

    Success Stories: - Expanded from 5 to 60 customer service reps - Added 20 new vertical support and 10 merchant support reps - Supported client growth from 25 to 300 campuses nationwide

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    Work Order

    Our Services: - Enhance customer service experiences - Provide comprehensive virtual assistance - Drive lead generation strategies - Moderate content effectively - Execute precise data entry tasks

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    How to contact

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    About

    • End-to-end remote staffing for Customer Support, Virtual Assistance, Admin, and Back-office roles • Supported tech startups in food delivery, robotics, and recruitment • Hands-on account management and custom training • High retention and 24/7 support from the Philippines

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    Cases & Experiences

    • Scaled a U.S. food delivery app's offshore team from 5 to 80 agents, aiding in acquisition • Manage 84 operators for a U.S. robot logistics firm, ensuring 24/7 service • Support SaaS and agency founders with virtual assistants for CRM, lead generation, and more

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    Work Order

    • Build high-performing offshore teams in 30 days • Customer support and executive-level virtual assistance • Back-office support: data entry, CRM updates • Process documentation and workflow automation • HR and performance management for offshore staff

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    How to contact

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