Years of experience: 14

TutorMarketingBusiness AnalystCRM managerAdvisorConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Chetan's Career Path
Manager-Operations Jun. 2020 -
Apr. 2025
AmazonManager-Operations
Bengaluru, Karnataka, IndiaLed business metrics and processes at Amazon, driving continuous improvement and maintaining high customer service levels. Analyzed defects, developed programs to fix root causes, and reviewed SOPs to impact team performance positively. • Aligned business metrics with company goals • Analyzed defects and developed programs for root cause fixes • Maintained high customer service levels
Manager-Customer RelationshipMar. 2016 -
May. 2020
EduquityManager-Customer Relationship
Bengaluru Area, IndiaBeing the PRIMARY Point of Contact for the key stakeholders and ensuring outstanding customer satisfaction by maintaining strong working relationship with them. • Handling a team of upto 30 customer service representatives to support various clients’ deliverables. • Responsible for WFM, RR, FCR and CSAT of the team. • Responsible for team goal assignment, periodic review and feedback. • Proac...
Operations ManagerMar. 2015 -
Feb. 2016
Alphasoft Technologies Pvt LtdOperations Manager
GurgoanHandling a team of 50+ associates , managing smooth functioning of technical support process including training, quality and day to day operations.Also responsible for generating FCR and CSAT reports on daily, weekly and monthly basis and managing rosters and staffing for the entire team.

Chetan's Posts

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    How I can help you

    Tackle key challenges: reduce customer service inflow, minimize repeat contacts, cut costs, enhance quality, and boost satisfaction. Comprehensive workflow reviews identify gaps, delivering impactful solutions.

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    People I am looking for

    Seeking clients needing operational excellence. Ideal for businesses wanting to streamline processes and enhance efficiency. Experience backed by a tenure at Amazon.

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    Experience & Cases

    Achievements include reducing SLA for queries from 48 to 36 hours. Served small e-commerce clients, leveraging 5 years of Amazon operations management experience.

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    How to contact

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