Years of experience: 12

Voice OverModelUndergraduate Student📝 Influencer or BloggerCustomer ServiceEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Benjamin's Career Path
Customer Experience Team LeadMay. 2024 -
Nov. 2025
Hive Technology LabsCustomer Experience Team Lead
Melbourne, VICI thrive when the people around me are thriving. Typically, I provide daily guidance and support to the team; evaluate individual confidence levels and coordinate targeted training initiatives; promptly address escalated issues; conduct comprehensive, regular performance reviews; foster autonomy and proactive decision-making; assist team members in achieving performance goals; contribute to t...
Customer Experience ExpertOct. 2023 -
Jan. 2025
Hive Technology LabsCustomer Experience Expert
Melbourne, Victoria, AustraliaCustomer Onboarding, Content Moderation and Support Tickets; and Team Support
Genius AdminFeb. 2022 -
Oct. 2023
Apple HighpointGenius Admin
Maribyrnong, VIC

Benjamin's Posts

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    About myself

    Skilled in people leadership, I built a performance culture from the ground up, guiding the team toward resilience and self‑sufficiency. I doubled overall output with only a 30% increase in headcount and successfully supported colleagues through contract changes and rapid, sustained growth.

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    Job Description

    Seeking a CX Team Lead position within retail, hospitality technology, or marketing, where I can apply my experience in building high‑performing, customer‑centric teams, improving service quality, and scaling operations while maintaining strong employee engagement.

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    How to contact

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