Years of experience: 12
ITProduct ManagerProject ManagerAssistantAdministrative AssistantExecutive Assistant
Trust Score
Exceptionally trusted; proven professional excellence.
Jayme's Career Path
Apr. 2024 -Present
EverHealthProduct Owner
• Manage two charge capture teams as their Product Manager while also serving as Product Owner for DrChrono on the Engagement and Communications team.
• Define and communicate product vision, strategy, and roadmaps, ensuring alignment with business objectives and customer needs.
• Own and prioritize the product backlog, ensuring features are well-defined, groomed, and delivered based on busin...
Apr. 2023 -Apr. 2024
EverHealthManager of Customer Support
• Managed and oversaw a team of customer support representatives, providing coaching, feedback, and professional development opportunities to ensure exceptional service delivery.
• Collaborated with cross-functional teams, including product development and customer success, to identify and resolve complex customer issues.
• Created a comprehensive Knowledge base for a SaaS healthcare product,...
Jul. 2021 -Apr. 2023
EverHealthProduct Specialist
• Managed client accounts through onboarding, implementation, support, and success phases, establishing rapport and relationships with key stakeholders. • Implemented documentation and trained L1 support through a multi-company merge, while defining role expectations and maintaining client support of 2 products, using SQL for backend database research and maintenance.