Years of experience: 20

Document ProcessorHelp Desk SupportChat SupportAssistantAdministrative AssistantExecutive Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jefferson's Career Path
Data Analyst / Finance Manager / Recruitment ManagerDec. 2023 -
Nov. 2024
UOBData Analyst / Finance Manager / Recruitment Manager
Singapore, SingaporeData Analyst: • Created reports for internal teams, external clients and/or stakeholders. • Collaborated with team members to collect and analyze data. • Visualized data with graphs, infographics and other methods. • Established KPIs to measure the effectiveness of business decisions. • Structured large data sets to find usable information • Processed information with operations team and seni...
Data Analyst / Finance Manager / Realtime Specialist (Workforce Management)Jul. 2012 -
Dec. 2023
UOBData Analyst / Finance Manager / Realtime Specialist (Workforce Management)
Singapore, SingaporeData Analyst: • Built and analyzed datasets and other strategies that optimize statistical efficiency and quality. • Acquired data from primary or secondary data sources and maintaining databases. • Worked with management to prioritize business and information needs. • Partnered closely with operations team to develop strategies to improve efficiency, create control plans and measure success ...
Customer Service SpecialistJul. 2011 -
Jul. 2012
UOBCustomer Service Specialist
Singapore, Singapore• Responded to inbound customer inquiries via phone regarding card services (e.g., balance inquiries, transactions, card activation, limits, and fees). • Assisted customers with lost, stolen, or compromised cards, and take appropriate action (e.g., blocking, replacing cards). • Investigated and resolved card-related disputes or fraudulent transactions. • Guided customers through the process o...

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