Years of experience: 20
Customer Support RepresentativeTechnical Support Agent🐦 DesignCall CenterITData Scientist
Trust Score
Exceptionally trusted; proven professional excellence.
Amanda's Career Path
Nov. 2021 -Present
TIAASr Data Analyst
- Assisting in the implementation of a new system – Collibra – to manage Data Governance, Data Quality and quality controls across the enterprise. Implementation has involved developing an operating model and playbook for enterprise-wide data quality practices. - Extract and review of existing data quality controls to ensure alignment with corporate needs and values. Work with data stewards t...
May. 2011 -Nov. 2021
TIAAPlan Compliance Services Lead
denver, colorado- Lead offshore team of 25 in Mumbai and Pune, India. - Lead process to ensure change requests were in alignment with client and regulatory requirements. - Implemented process change to consolidate two teams into one, leveraging downstream employees, resulting in: - 55.6% fewer requests to review - Faster processing times in overall process. - Higher capacity for employees outside of day-to-d...
May. 2008 -Oct. 2008
Janus Capital GroupIT Intern
- Provided assistance to departments in need of Microsoft Sharepoint help. - Updated departmental pages on company's intranet. - Provided training documents to teams to ensure accuracy in the future.