Years of experience: 16

United StatesITSales & BizDevHRAccount ManagerPartnerships Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alicia's Career Path
Technical Customer Success ManagerMay. 2025 -
Present
honeycomb.ioTechnical Customer Success Manager
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. Honeycomb’s approach is fundamentally different from other tools that claim observability, and is built to help teams answer novel questions about their ever-evolving cloud applications.
Sr. Customer Success ManagerSep. 2024 -
May. 2025
CoderPadSr. Customer Success Manager
As a Customer Success Manager at CoderPad, I work closely with a diverse portfolio of clients to ensure they maximize the value of our technical interviewing platform. As a trusted advisor, I drive customer satisfaction, retention, and long-term success through strategic partnerships and hands-on support. Client Enablement: Guide new customers through onboarding, delivering tailored training ...
Customer Success Manager, Major & Strategic AccountsDec. 2023 -
Aug. 2024
Legion TechnologiesCustomer Success Manager, Major & Strategic Accounts
Legion Technologies delivers the industry’s most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The Legion WFM platform is intelligent, automated, and employee-centric. - Managed a $15 million portfolio with a year-over-year client retention rate of 93%, driving - Point of escalation for critical customer is...

Alicia's Posts

  • 0

    How I can help you

    I offer insightful guidance on client relations and contract management. My strengths include a support-oriented mindset, prioritizing customer needs, and expertise in team management and coaching.

  • 0

    People I am looking for

    Ideal clients: - Small to large businesses - Seeking efficient account management - Focused on enhancing customer service.

  • 0

    Experience & Cases

    Achievements: - Boosted account retention by 40% - Successfully managed diverse client portfolios.

  • 0

    How to contact

No responses yet
0