Years of experience: 10

EducationITSolution IntegratorCustomer ServiceChat SupportSystem Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ryan's Career Path
Senior Support TechnicianMar. 2022 -
Present
White CapSenior Support Technician
United StatesWorking as a leader on my team to support and troubleshoot top tier issues.
IT Support TechnicianSep. 2021 -
Present
White CapIT Support Technician
United States
Information Technology InternNov. 2020 -
Aug. 2021
Acuitus, Inc.Information Technology Intern
United States

Ryan's Posts

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    How I can help you

    • Assist with M365 issues, including login & SSO • Troubleshoot app-specific problems • Analyze user steps, guide through solutions • Efficient problem resolution strategies Assist with high level issues that others are able to assist with Creating documentation of processes

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    People I am looking for

    • Large enterprises, 10,000+ employees • CAD detailing and fabrication services • Experience with AutoDesk, RebarCAD, Bluebeam • Expertise in Microsoft and Adobe applications Companies with forward momentum and cloud computing (specifically Azure)

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    Experience & Cases

    • Solved complex issues beyond lower-level techs • Created training docs for team efficiency • Expanded skills in Azure security & scripting • Enhanced automation in data analytics Resolved over 1.500 high level tickets

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    How to contact

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