Years of experience: 28

ConsultingCustomer Care SpecialistLive ChatChat SupportData Entry AssociateCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Liana's Career Path
Senior Support AnalystJun. 2023 -
Jan. 2024
Elite TechnologySenior Support Analyst
United StatesWorked with customers via email, telephone and messaging to resolve issues with functionality or data corruption. Used SQL to query data and make necessary corrections. Reviewed network setups in relation to program functionality and access to resources. Reviewed logs. Answered calls for service for other departments. Routed calls and created tickets in Salesforce CRM or Oracle CRM. Trained c...
Senior AnalystApr. 2008 -
Jun. 2023
Thomson ReutersSenior Analyst
United StatesTrain, assist and review cases by support team members, in addition to handling escalated cases and data fixes. Elite Technology was the new name after splitting this unit.
Database DeveloperAug. 2007 -
Apr. 2008
PB&J Family Services, Inc.Database Developer
Albuquerque, New Mexico, United StatesUpdated and created Microsoft Access database connection to an Oracle database for service tracking. Developed forms and made changes based on user requests and insurance reporting requirements. Reconciled funds for services per student.

Liana's Posts

  • How I can help you

    Efficiently handle software adjustments, manage heavy call volumes, and customize software to fit unique needs. Expert in SQL for data research, query updates, and maintenance.

  • People I am looking for

    Seeking small businesses needing cost-effective solutions for software changes or peak period support. Ideal clients face budget constraints but require reliable service.

  • Experience & Cases

    Advised on stored procedures and queries to fix critical site failures. Reviewed records, saving $250k/quarter. Developed tracking database. Supported mass data conversion. Worked with PB&J family services, local events, and physicians.

  • How to contact

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