Years of experience: 16

ITData EntrySupport SpecialistCustomer Support RepresentativeCall CenterAccount Manager

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Jodie's Career Path
Executive Relations ManagerNov. 2019 -
Sep. 2024
Apple Inc.Executive Relations Manager
United StatesAs a Retail Executive Escalations Supervisor, I led a regional team resolving complex, high-priority customer issues, often at the executive level. I coached direct reports, managed workload and performance, and drove process improvements through cross-functional collaboration with operations, strategy, and training teams. My role required sharp judgment, root cause analysis, and workflow ove...
Executive Relations AdvisorJul. 2017 -
Nov. 2019
Apple Inc.Executive Relations Advisor
United States, AustinResponded to customers on behalf of the Executive Team to investigate and resolve their issues and repair their relationship with Apple.
Online Store / SAP Order SupportOct. 2012 -
Jul. 2017
Apple Inc.Online Store / SAP Order Support
United States, AustinManaged Buy Online, Pickup In Store (BOPIS) orders within SAP, ensuring accurate order fulfillment and success. Collaborated cross-functionally to investigate and resolve system issues, providing recommendations for necessary program enhancements and upgrades.