Years of experience: 10
Call CenterCustomer Support RepresentativeFinancial Analyst📝 Influencer or BloggerPodcast HostCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Bethany's Career Path
Nov. 2024 -Apr. 2025
CrossCountry Mortgage, LLCOperations Project Manager
Operations Project Manager with expertise in organizing, planning, and executing complex operational projects within established timelines. Proficient in serving as the primary contact for stakeholders, ensuring clear communication and thorough project documentation. Skilled in the project management process, including project intake, discovery, execution, and post-implementation analysis. Ad...
Sep. 2023 -Nov. 2024
CrossCountry Mortgage, LLCPost Closer
- Developed and implemented a comprehensive error-tracking system, significantly enhancing team efficiency and reducing correction times.
- Led cross-functional efforts to identify and resolve post-closing issues, ensuring compliance and minimizing financial risks.
- Utilized data analytics to optimize processes and improve customer satisfaction, demonstrating strong analytical and problem-so...
Feb. 2020 -Sep. 2022
BetterOperations Manager| Team Lead
- Spearheaded initiatives to refine business strategies through extensive data analysis and
stakeholder collaboration, aligning with line-of-business goals.
- Designed and executed analytical frameworks that directly contributed to a $10K monthly
reduction in operational costs.
- Implemented process improvements that significantly enhanced organizational efficiency
and growth, showcasing lead...