Years of experience: 17

EstoniaCustomer Retention SpecialistClient Relations SpecialistAppointment SetterCase ManagerChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Elvira's Career Path
Customer Service Team ManagerAug. 2021 -
Present
Lidl EestiCustomer Service Team Manager
Customer Care department rollout- localizing to the Estonian market, team hiring, and training. Project management - implementing new features (digital communication channels, new processes) Coordinating everyday workflow and teamwork. Daily cooperation with different departments.
Brewery tours and Bookings ManagerJun. 2019 -
Mar. 2020
Põhjala Retail OÜBrewery tours and Bookings Manager
Tallinn, Harjumaa, EstoniaManaging on daily basis all incoming bookings and organizing brewery tours. Organizing brewery tours- improving the brewery tours' structure and optimizing the content. Training new tour guides. Generating and sending out offers according to clients' needs.
Shift ManagerDec. 2018 -
Jun. 2021
Põhjala Retail OÜShift Manager
Tallinn, Harjumaa, EstoniaManaging Tap Rooms' daily workflow. Teaching and training new employees.

Elvira's Posts

  • 0

    How I can help you

    • Addressing customer issues promptly • Offering multilingual support: English, Russian, Estonian • 5 years of problem-solving expertise

  • 0

    People I am looking for

    • Open to all client types • Flexible and adaptable approach • Committed to client satisfaction

  • 0

    Experience & Cases

    • Established customer care department in Estonia • Achieved exceptional KPIs • Served major client: Lidl Estonia

  • 0

    How to contact

No responses yet
0
  • 0

    How I can help you

    I specialize in: - Customer care - Support & problem solving - Effective communication Competitive edges: - Multilingual expertise - 5+ years of experience

  • 0

    People I am looking for

    Ideal clients: - Open to any industry - Flexible collaboration - Diverse needs

  • 0

    Experience & Cases

    Achievements: - New to this platform - Ready to build a client base - Eager to demonstrate skills

  • 0

    How to contact

No responses yet
0