Years of experience: 13
United StatesSport FanSales & BizDevCustomer Success ManagerClient Relations SpecialistChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Erik's Career Path
Nov. 2024 -Present
BoonAccount Manager
Austin, Texas, United States
May. 2020 -Jul. 2024
GoDaddyCustomer Success Team Lead
Austin, Texas, United StatesManaged high-risk, high-value accounts with custom strategies contributing over $2.4M in annual revenue and led a team of 16+ onboarding specialists and account managers. Developed a successful client outreach program that improved NPS scores, onboarded 100+ accounts monthly, and provided mentorship and training to junior account managers, enhancing team performance and customer satisfaction.
Jul. 2018 -May. 2020
GoDaddySenior Account Manager
Austin, Texas AreaServed as a strategic consultant, guiding 350+ small to medium-sized businesses in digital marketing best practices and campaign execution across multiple platforms. Through building strong client relationships, meeting retention goals, and collaborating with cross-departmental teams, I ensured consistent, high-quality customer experiences and proactive solutions for evolving client needs.