Years of experience: 26
ITConsultingProduct ManagerProject ManagerTech SupportCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Amy's Career Path
Feb. 2022 -Present
Soovu Labs, Inc.Director of Product Operations
Seattle, Washington, United StatesManaged execution of cross-functional digital health projects across mobile apps, internal platforms, and customer-facing experiences. Aligned product development with clinical, technical, and operational goals to deliver scalable, compliant solutions in a highly regulated environment. Led customer engagement programs across self-pay, enterprise, and research segments, while building support ...
May. 2021 -Oct. 2021
Brave HealthSenior Manager, Business Operations
Miami, Florida, United StatesLed the scaling and optimization of a virtual behavioral tele-health platform using Lean methodologies to streamline operations and eliminate inefficiencies. Improved service KPIs by 20% through integrated workforce management strategies. Designed and implemented a prioritization framework for 40+ workflows, eliminating a 90+ day backlog within 60 days. Managed the rollout of Verint Monet Wor...
Nov. 2019 -Sep. 2020
TCS World TravelSenior Project Manager
Seattle, Washington, United StatesLed Operations Project Roadmap tasks, implementing tools and processes to enhance efficiency and project visibility. Acted as Product Owner for Salesforce, streamlining issue resolution and prioritization across teams. Directed a cross-functional response to global travel disruptions during the COVID-19 pandemic, ensuring seamless logistics and communication. Developed and operationalized pro...