Years of experience: 23
Call CenterCustomer Support RepresentativeCall Center SupervisorCall Center TrainerCustomer Success ManagerCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Jennifer's Career Path
Jan. 2020 -Present
FreelanceFreelance Lifecycle Marketing Consultant
Strategic Development and Execution: Design and implement tailored marketing strategies that nurture customers throughout their lifecycle, from acquisition through retention and loyalty. Use insights from data analysis to ensure campaigns are effectively driving customer engagement and meeting business objectives. Quality Assurance: Oversee the creation and execution of marketing campaigns, e...
Aug. 2006 -Feb. 2015
FEGSDirector of Operations
New York, NYResponsible for the oversight and day to day operations of a large welfare to work program and for ensuring that all achieved milestones were submitted to the funder in accordance with contractual goals. Designed and implemented billing systems and data reports to monitor contract milestone achievement. Monitor staff performance and achievement of overall programmatic and contractual goals. A...
Oct. 2002 -Aug. 2006
FEGSCoordinator
Greater New York City AreaResponsible for the daily operations and management of multiple programs designed to assist refugees with Employment, English as a Second Language and Citizenship preparation. Designed and implemented the federally funded F•E•G•S Wage Subsidy Program for Refugees and Asylees. Assist with creating and launching the September 11th Fund Employment Assistance Program at F•E•G•S. Supervise and man...