Years of experience: 28
Customer ServiceCustomer Success ManagerService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Ben's Career Path
Jan. 2024 -Jun. 2025
3D Systems CorporationDirector of Service Operations - Americas
Rock Hill, South Carolina, United StatesI successfully led service operations for the Americas, achieving remarkable financial and operational improvements. • Achieved a gross margin increase from 19% to over 40% by optimizing pricing strategies and cost structures. • Enhanced customer loyalty through innovative service initiatives that improved overall customer experience. • Fostered collaboration across departments to create cohe...
Jun. 2022 -Jan. 2024
3D Systems CorporationRegional Service Manager (South)
Rock Hill, South Carolina, United StatesI managed service operations for over 500+ 3D printers across ten Southern states. By leading a dedicated team of 13 Field Engineers, I improved key service metrics and strengthened customer satisfaction. My efforts in negotiating service contracts not only increased customer retention but also contributed to consistent revenue growth.
Jun. 2018 -Sep. 2022
3D Systems CorporationService Process Life Cycle Manager
Rock Hill, South Carolina, United StatesI managed the service process life cycle for new product integrations, focusing on service strategy and pricing. I successfully enabled substantial cost savings and improved operational efficiencies, demonstrating my ability to drive impactful changes in service processes.