Years of experience: 11

Influencer Marketing ManagerPR ManagerBrand Marketing ManagerMarketingData Entry SpecialistData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Erin's Career Path
Customer Care and Reputation ManagerJan. 2025 -
Present
Irvine CompanyCustomer Care and Reputation Manager
Oversee all escalated customer concerns across a portfolio of apartment communities, ensuring timely and effective resolution to enhance resident satisfaction and retention. Manage comprehensive online reputation across all major platforms, including Yelp, Google, Instagram, Facebook, Apartments.com, and Zillow, meticulously crafting and delivering responses that align with company branding a...
Business OperationsAug. 2018 -
Jan. 2025
McMaster-CarrBusiness Operations
Santa Fe Springs, CaliforniaOrchestrate comprehensive customer communications and manage orders, swiftly resolving issues and devising resource-based solutions while delivering proactive, exceptional customer service across all stakeholder levels. Spearhead dynamic employee onboarding to boost job readiness, integrate company culture, and enhance productivity and engagement. Collaborate with leaders to administer and di...
Executive Team Lead Human ResourcesJun. 2015 -
Aug. 2018
TargetExecutive Team Lead Human Resources
Santa Ana, CaliforniaAdministered operations and functioned as the chief leader on duty for a $41M retail store, orchestrating daily sales and operational activities while supervising six executives and 106 staff members. Led storewide functions, with direct reports from all 14 team leads, to enhance operational efficiency and sales performance. Established compliant training and onboarding programs tailored to v...

Erin's Posts

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    How I can help you

    • Enhance brand image across platforms • Expertly manage customer relations • Boost visibility and site traffic • HR tasks: streamline onboarding, update training • Meet deadlines with high-quality results

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    People I am looking for

    • Open to new partnerships • Flexible client collaboration • Focused on aligning with project goals

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    Experience & Cases

    • Managed high-volume customer interactions • Strength in e-commerce and retail sectors • Experience in travel, hospitality, telecoms • Supported rapidly scaling companies • Enhanced employer branding in competitive markets

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    How to contact

No responses yet
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    How I can help you

    I recruit and onboard top talent, manage brand reputation on social media and reviews, and drive customer retention by resolving issues. My strategic approach ensures workforce stability, brand credibility, and customer loyalty.

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    People I am looking for

    Looking for: • E-commerce/Retail needing review management • Travel/Hospitality for seamless service • Telecom/Utilities to minimize churn • Rapid-growth companies needing HR/brand structuring • SaaS for hiring/support • Fintech/Healthcare Tech for compliance

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    Experience & Cases

    Achievements: • 24-hour review response KPI • Developed onboarding/training for 3 departments in 6 months • Reduced turnover by 35% in first year

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    How to contact

No responses yet
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