Years of experience: 13
CopywritingCall CenterMarketingITBusiness OwnerSales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Sarah's Career Path
Mar. 2020 -Present
USAASenior Digital/Technical Product Manager
Tampa, Florida, United States★ Collaborates with the Product, Underwriting, Legal, Pricing, Compliance, and Content teams to develop a Modern Auto Quote experience, a multi-year, billion-dollar project. ★ Serves as co-leader of a seven-year project to upgrade the digital auto acquisition process. Managed 33 change requests to date, closing each either on time or ahead of schedule. ★ Worked with the Legal team, product ow...
Sep. 2018 -Mar. 2020
USAAManager of Insurance, Insurance Sales, and Service
Tampa/St. Petersburg, Florida Area★ Supervised a 16-person team in a contact center, gathering and reporting metrics for call quality, sales, and compliance for the Tampa region. ★ Provided data and analysis to influence the creation of training which led to a 43% reduction in errors. Reviewed daily sales and agent performance reports in order to influence coaching and mentoring strategies. ★ Performed risk reviews and data a...
Sep. 2015 -Sep. 2018
USAAManager, Real Estate Lending
Tampa, FL★ Managed and coached nine mortgage loan officers while leading and supporting projects to improve mortgage application quality and reduce errors. ★ Oversaw Application Quality Review and Compliance Call Quality for real estate lending operations throughout Tampa. Developed and submitted Application Quality Review reports to executives. ★ Responsible for a project to lower Application Quality...