Years of experience: 12
Call CenterCustomer Support RepresentativeSupport SpecialistSales Representative📝 Influencer or BloggerCall Center Supervisor
Trust Score
Exceptionally trusted; proven professional excellence.
Jeffrey's Career Path
Jan. 2020 -Present
Create 3Ds DesignLead Instructional Designer
United StatesCollaborating cross-functionally to design training and develop content aligned with customer needs and business goals.
Key accomplishments include total overhaul of Onboarding and Continuing Development Programs (+42% Employee Participation, 27% Retention, and 33% Manager Satisfaction), as well as creating, validating, and updating documentation for over 150 business processes, many of which...
Mar. 2019 -Present
Full Potential SolutionsSenior Specialist (Learning and Development)
↳ Trained waves of 50 people both in Kansas City and Manila, both virtually and in the classroom.
↳ Developed content both for training and production reference documents.
↳ Developed onboarding programs for new employees.
↳ Updated Learning Management System to accurately reflect employee participation. ↳ Developed assessments to determine which agents require the most assistance with whi...
Jul. 2017 -Jan. 2019
Cerner CorporationSupport Analyst
↳ Protected and maintained individuals’ privacy and confidentiality according to HIPPA protocols.
↳ Maintained communication with superiors about current events in order to maximize effectiveness.
↳ Collected and documented case information for each and every call.
↳ Supervised new analysts as they left training and started their first shifts on the floor.
↳ Employed a trauma-informed, cu...