Grand Rapids, Michigan, United StatesEvaluate and direct support tickets to offshore development team.
Engage customer.
Plan software migrations.
Create templates for Support processes
McLean, VASr. Application Consultant
● Principle Application Consultant for Workforce Software Time & Attendance HRIS for HFS Sinclair
● Managed off-shore developers with configuration and testing
● Liaison with customer during their Functional Testing period
● Utilize Teams, SQL, Policy Editor and ServiceNow ticketing to diagnose customer issues
● Write SQL queries and review database tables for accur...
Prepare and document early application changes for the NBS Modernization program for the CDC. Research knowledge bases, document application processes, plan for support processes, and build the groundwork for a successful application support team.