Years of experience: 11

Database CoordinatorStartup FounderITSolution IntegratorConsultingProduct Consultant

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Mitchell's Career Path
Major Incident ManagerSep. 2021 -
Present
The Walt Disney CompanyMajor Incident Manager
Act as the leading voice during Major Technical Incident calls, ensuring efficient communication and resolution in The Walt Disney Company (TWDC) environment. Deliver precise impact and status updates to corporate leaders and stakeholders. Navigated demanding day and night shifts (12+ hours, US EST) while maintaining high performance levels. Manage and support internationally utilized network...
Senior Information Technology EngineerNov. 2019 -
Sep. 2021
CoretelligentSenior Information Technology Engineer
RemoteSupervised escalated support operations across multiple clients and over 1,000 users, collaborating with a team of direct reports. Oversaw O365, Microsoft Azure, Active Directory, VMware, and Exchange environments and migrations. Successfully handled high-ticket-volume accounts, contributing over 50% of total ticket intake at peak times. Conducted coaching sessions to mentor direct reports an...
Information Technology EngineerApr. 2019 -
Nov. 2019
Vista IT Solutions (MSP)Information Technology Engineer
Orlando, Florida, United StatesDelivered managed services, cloud solutions, and disaster recovery solutions to diverse clients. Executed Fortinet Firewall implementations and configurations. Directed migrations from on-premises technologies to cloud-based solutions, including O365, AWS, and Azure. Provided onboarding training and supervision for new employees.

Mitchell's Posts

  • About

    • 10+ years in ITIL/ITSM for global giants. • Experience with The Walt Disney Company. • Expertise in reducing MTTR. • Ready to optimize your IT processes.

  • Cases & Experiences

    • Managed 300+ business lines at Disney. • Assisted 200+ firms with IT solutions. • Proven track record with industry leaders.

  • Work Order

    • Assess ITIL investment needs to cut costs. • Offer Incident, Problem, and Change management. • Ensure timely IT Project Management. • Develop effective ITIL documentation.

  • How to contact

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