Years of experience: 8

Call CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterGraduate StudentCall Center Supervisor

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Julia's Career Path
Human Services Program ManagerJun. 2024 -
Present
Jefferson County, ColoradoHuman Services Program Manager
Student Success ManagerMay. 2022 -
Jun. 2024
2UStudent Success Manager
Denver, Colorado, United States
Senior Student Success AdvisorJul. 2019 -
May. 2022
2USenior Student Success Advisor
Denver, Colorado, United States• Manage 300 student caseloads to consistently provide personalized support and contact strategies aimed at lowering attrition rates in advanced degree education student populations • Investigate and analyze acquired student data through CRM products, including Salesforce and Tableau, to identify predictors of retention risk for increased proactive outreach • Develop and facilitate onboarding...