Primary relationship manager for a third-party vendor frequently used in integrations. Manage ongoing co-implementations with new and existing clients, maintain the working relationship with the vendor, and enforce reasonable expectations across vendors. Maintain and approve monthly invoices.
Proven problem-solver and process optimizer with expertise in managing software releases, driving cross-team improvements, and delivering high-impact results. Led a critical feature implementation that generated $500k in additional revenue, while establishing scalable processes for seamless handoffs. Skilled in SDLC management, client relationship building, and fostering collaboration across ...
Madison, Wisconsin, United StatesManaged teams of application coordinators and customer analysts to build and optimize interoperability on the state and national level at healthcare organizations. Reconciled unique customer needs with best practices, balanced shifting and competing priorities, and documented to ensure prolonged success and ownership.