Years of experience: 26

Business OwnerTechnologyCustomer ServiceC-level ExecutiveHelp Desk SupportAustralia

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mark's Career Path
3rd Level Support EngineerAug. 2009 -
Dec. 2009
Caltex3rd Level Support Engineer
BanksmeadowContractor on SCADA upgrade project
Regional IT Support Manager - OceaniaJan. 2007 -
Jan. 2009
Wilhelmsen IT ServicesRegional IT Support Manager - Oceania
Sydney, Australia
Managing DirectorJan. 2002 -
Present
Supportdesk AustraliaManaging Director
Managed Services Provider, Managed Backup Service Provider, Network Integration, IT Outsourced Helpdesk and Support.

Mark's Posts

  • How I can help you

    • Ongoing server, network, and device support • Patch management and proactive remediation • Helpdesk support via various channels • Troubleshooting for various IT issues • Endpoint security and MFA management • User training for cybersecurity • Microsoft 365 setup and support • Backup and secure access solutions

  • People I am looking for

    • Mid-sized businesses (20–200 seats) • Industries reliant on IT (healthcare, education) • Compliance-focused companies • Cloud-first workplaces • Multi-site or remote teams • Simplified IT management seekers • Partnership-focused clients • Responsive service valuers

  • Experience & Cases

    • Enabled hybrid work for 300+ users • Reduced downtime by 80% with proactive measures • Delivered 100+ projects on time and budget • Clients: mid-sized accounting firm, legal practice, national manufacturing company

  • How to contact

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