Years of experience: 10

Customer Care SpecialistCustomer ServiceSoft Skills TrainerTraining&Development SpecialistUX/UI DesignerEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Paloma's Career Path
Technical TrainerMar. 2018 -
Apr. 2024
PayPalTechnical Trainer
Vancouver, British Columbia, CanadaDesigned and developed tailored training materials, including manuals, guides, and interactive content, using tools like Camtasia, WorkRamp and Confluence to meet specific business and team needs. Experienced utilizing and managing Learning Management Systems (LMS) for tracking employee progress, evaluating training effectiveness, and refining curricula for continuous improvement. Proficient ...
BILINGUAL CUSTOMER SERVICE SPECIALIST Jan. 2017 -
Mar. 2018
HyperwalletBILINGUAL CUSTOMER SERVICE SPECIALIST
Vancouver, Canada Area• Customer Interaction Tracking: Efficiently track and document all customer inquiries and issues, ensuring prompt responses and accurate logging for future reference and follow-up. • Tailored Communication: Skilled in identifying key customer needs and customizing communication and service strategies to enhance customer satisfaction. • Data-Driven Service Improvement: Collected, analyzed, an...
Quality Auditor, Senior Team Member.Nov. 2010 -
Nov. 2013
Bank of AmericaQuality Auditor, Senior Team Member.
Guadalajara Area, Mexico• Comprehensive Quality Audits: Conducted in-depth quality audits of internal processes to uncover inefficiencies, compliance issues, and improvement opportunities, ensuring alignment with corporate standards and industry regulations. • Cross-Functional Collaboration: Partnered with cross-functional teams to assess and enhance operational workflows, resulting in streamlined processes and incr...

Paloma's Posts

  • About myself

    Excelled in technical support, content creation, and customer service. Skilled in LMS, onboarding, training, and mentorship. Proficient in tools like Confluence, Camtasia, and Figma. Known for process optimization and strategic communication.

  • Job Description

    Seeking a remote knowledge specialist role focusing on organizing and updating knowledge platforms. Passionate about creating engaging training materials, including videos and interactive sessions, to foster learning and development.

  • How to contact

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