Years of experience: 9

CopywritingVoice OverProofreaderBlog ManagerConsultingCustomer Success Manager

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Josh's Career Path
Support Escalation EngineerFeb. 2024 -
Present
MicrosoftSupport Escalation Engineer
Fargo, North Dakota, United States• Provide expert-level Tier 3 escalation support for a global customer base regarding complex issues in SharePoint Online and OneDrive for Business. • Analyze and address intricate business requirements across various industries to recommend optimal Microsoft 365 solutions. • Collaborate with Software Engineers on highly technical issues and contribute to potential code fixes. • Authored over...
Support Engineer (Tier 3)Aug. 2023 -
Feb. 2024
MicrosoftSupport Engineer (Tier 3)
Fargo, North Dakota, United States• Provided advanced Tier 3 escalation support for Microsoft Teams desktop, web, and mobile clients, resolving critical customer issues. • Demonstrated comprehensive understanding of business requirements for diverse clients, informing tailored support strategies. • Addressed integration complexities involving Azure, Active Directory, Intune, Office, SQL, ShareGate, Metalogix, Nintex, and Bamb...
Product EducatorSep. 2022 -
Apr. 2023
ClickMagickProduct Educator
• Managed and updated over 100 Knowledge Base Articles, videos, and walkthroughs, enhancing user understanding of SaaS application features. • Collaborated with support staff to identify documentation gaps and create new content based on user needs. • Worked with development teams to ensure documentation accuracy aligned with new and updated software features. • Reviewed and updated outdated ...

Josh's Posts

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    How I can help you

    I offer remote M365 tech assistance for both internal and external stakeholders, focusing on enhancing processes through tool implementation and past engagement reviews to ensure satisfaction and efficiency.

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    People I am looking for

    Seeking collaborations with small businesses and startups to solve issues with M365, anywhere from simple to complex, and develop innovative solutions for future problem prevention.

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    Experience & Cases

    One example I can provide is when I guided Johnson & Johnson through seamless M365 data migrations, minimizing backend load. Open to aiding small companies and startups with their technical needs.

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    How to contact

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