Years of experience: 15

Data Entry AssociateTyping SpecialistData Entry SpecialistData EntryGrowth HackerCommunity Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
William's Career Path
Service Charge AnalystDec. 2022 -
Present
Southern HousingService Charge Analyst
As a Service Charge Analyst at Southern Housing, I am currently responsible for ensuring the accuracy and timeliness of service charge reporting. I am actively eliminating a backlog of service charge actuals, improving financial reporting accuracy. I am also working to reduce the estimate vs. actual variance, enhancing financial efficiency. I reconcile service charge accounts and collaborate ...
Customer Accounts OfficerAug. 2021 -
Dec. 2022
The Southern Housing GroupCustomer Accounts Officer
Horsham, England, United Kingdom• Reduced customer complaints related to my patch by 65% through proactive communication and problem-solving. • Developed strong relationships with homeowners across leasehold, shared ownership, and freehold properties. • Collaborated with the Home Ownership Management team to gain valuable insights into property management and strengthen cross-departmental collaboration. • Managed resident r...
Sales SpecialistSep. 2017 -
Aug. 2021
Crawley, England, United KingdomIn this role I work as a part of a small team in the head office. We as a team are responsible for supporting the 36 branch managers and their staff to produce the highest level of customer service and satisfaction. More specifically my role finds me dealing with larger clients and quoting for jobs. This means I have to communicate with senior leadership and directors of the company and liais...

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