Years of experience: 11

Chief Customer Officer (CCO)Customer ServiceCall CenterLife Coaching🎓 StudentExecutive Coach

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dr Krishna Prasad's Career Path
FacultyNov. 2024 -
Present
Indian Council for Technical Research and Development | ICTRDFaculty
I share insights and educational articles on leadership development, professional growth, and innovation. Focus on providing actionable strategies to help students enhance their leadership skills and drive success.
MentorOct. 2024 -
Present
Startup IndiaMentor
With the aim to foster collaboration and create impact, BHASKAR connects entrepreneurs, investors, mentors, policymakers, and other startup ecosystem players on a single platform.
MentorOct. 2024 -
Present
IntellipaatMentor
Supply Chain Management Course Mentor. In collaboration with EICT IIT Guwahati, will help elevate your supply chain career. This course will help you become an expert in managing the end-to-end lifecycle of the supply chain efficiently.

Dr Krishna Prasad's Posts

  • How I can help you

    • Boost CSAT & NPS • Enhance process efficiency • Drive operational effectiveness • Identify and segregate gaps • Develop and execute strategic plans

  • People I am looking for

    • Founders and CEO's • Growth Leaders in SaaS • Scaling Customer Success and Product Adoption • Who is looking for Senior Leader to manage the teams

  • Experience & Cases

    • Built and led cross-functional global teams of up to 1300 employees across operations, customer success, and support, delivering consistent performance, high retention, and scalable growth.

  • How to contact

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  • About myself

    With 25 years in scaling SaaS companies, I have consistently achieved retention and upsell goals. Reporting directly to the Founder, I led global Success, Presales, and Support teams, establishing governance frameworks and process metrics. Achievements include 97% retention, 128% upsell revenue, and zero escalations, contributing to a $25M Series-B.

  • Job Description

    Seeking leadership roles focused on people management, where I can drive team success and foster a culture of excellence. I aim to leverage my extensive experience in guiding teams towards achieving organizational objectives and enhancing customer satisfaction.

  • How to contact

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