Wendy Cooper - Software Implementation, Training and Support - Voice Over, | Intch

Years of experience: 20

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Trusted by top professionals

Frank Zieginson
Pianist, Teacher, Conductor, Artistic Director, Arts Administrator
Verified
I have worked with Wendy as the creative designer of all our posters and programs for each and every concert our choir produces, for the past three years. Wendy has been nothing short of a blessing ...
Kim Toffan
Director, Partners Marketing @ApplyBoard
Verified
Wendy is an incredibly caring and capable individual, who takes on a great deal of ownership when working with customers. She is able to adeptly deal with highly complex situations and technology/work...
Tracy Wilkinson

Verified
I've had the pleasure of working closely with Wendy Cooper, and I can confidently say she is one of the most reliable and versatile colleagues I’ve worked with. Wendy brings a rare combination of stra...
Marnie Kurylo
Professional Organizer @Savvy Space Solutions
Verified
Wendy Cooper is my “Go-To” person for specialty projects, her friendly professionalism is an asset to any team. She is wonderful with customers, as well as other staff, willing to lend a hand on any ...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Wendy's Career Path

Oct. 2024 -
Present

Acuity InsightsClient Enablement Manager - Software Implementation & Success Manager (Medical & Health Education)

Vancouver, British Columbia, CanadaSpearhead and manage end-to-end SaaS implementations, ensuring smooth onboarding and successful adoption of new technologies by clients. Build and nurture strong, long-term relationships with clients through proactive engagement, regular check-ins, and addressing their evolving needs. Leverage data analytics to monitor account health, track key metrics, and identify trends, using this informa...

Nov. 2023 -
Present

Customer Success CollectiveMember

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

Aug. 2021 -
Nov. 2024

Acuity InsightsSenior Customer Empowerment Representative

Remote- Support medical school administrators with the use of a software suite of program experience modules via phone and email; proactively assess client needs and addressed appropriately in a timely manner contributing to a high NPS score, less churn and rave reviews from our users; - Coordinate and create release communications, support documentation and training videos when new features were i...

Wendy's Posts

Wendy Cooper
Software Implementation, Training and Support - Voice Over
is willing to share expertise
Streamlined Software Onboarding & Optimization
How I can help you
Tackles slow rollouts, low adoption, tool overwhelm, and inefficiencies. Supports training, quick guides, shared setups, and user satisfaction. My process includes discovery, setup, onboarding materials, training, and follow-up.
People I am looking for
Ideal Clients: - Small business owners - Team leads - Startup operations - People teams
Experience & Cases
Experience Highlights: - 14 years in software implementation, training and support - Expertise with tools like Google Workspace, Canva, Dropbox, Zoom, Slack, Jira, StatusPage, Confluence, Trello, Camtasia, Audacity, Snagit, MS Office Suite - Supported small-medium businesses
How to contact

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Wendy Cooper
Software Implementation, Training and Support - Voice Over
is willing to share expertise
Training & Communication Services (Training Video with Professional Voice Over)
How I can help you
Custom training videos, help docs, live sessions & voiceovers to simplify onboarding, support, and comms. I turn complex tools into plain-language content that boosts engagement, reduces support, and keeps teams and clients informed.
People I am looking for
Our approach: - Initial client discovery to understand needs - Define project scope, timeline, and budget - Research existing materials and plan content structure These steps ensure client-tailored, effective solutions.
Experience & Cases
- Small to medium businesses - Startups needing clear, simple training content - HR and Learning & Development teams - Customer support wanting to reduce tickets - Marketing and communications managers - Product managers needing user onboarding materials
Achievements: - Produced training videos with voiceover Previous Clients: - Startup founders - HR managers - Customer support teams - Marketing managers - Product managers - Tech freelancers
How to contact

No responses yet

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