Years of experience: 20

Customer Success ManagerCustomer ServicePhotographerInfluencerProject ManagerProduct Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dwijendra's Career Path
Technical Manager|Professional services|ActimizeOct. 2022 -
Dec. 2024
NICE ActimizeTechnical Manager|Professional services|Actimize
Pune, Maharashtra, India• Led a team of 27 resources in developing fraud prevention & AML solutions for Actimize, delivering custom developments for global customers. • Coordinated cross-functional teams to define project plans, allocate resources, and ensure successful project execution. • Ensured on-time and within-budget completion of custom developments and service requests for Actimize customers.
Operations and Delivery Lead(Application performance service)Jan. 2018 -
Sep. 2022
NICE LtdOperations and Delivery Lead(Application performance service)
Pune, Maharashtra, India• Led a team of 18 resources in a 24 x 7 operation support environment, ensuring compliance with SLAs and maintaining issue quality. • Acted as a Subject Matter Expert for Voice Biometrics, Multi-Channel Recording, and other technologies, resolving escalations and keeping customers informed. • Collaborated with regional business owners to align IT operations with business objectives, driving ...
Subject Matter expert (Call recording and Analytics)Sep. 2014 -
Dec. 2017
Allianz TechnologySubject Matter expert (Call recording and Analytics)
Guildford, England, United Kingdom• Led a team of 4 resources to analyze and deliver support activity trends for NICE/Verint solutions. • Ensured adherence to SLAs and CSAT targets, driving customer satisfaction. • Facilitated meetings to identify support process gaps and recommend improvements. • Acted as the first point of escalation for complex support issues.

Dwijendra's Posts

  • How I can help you

    I address complex business challenges: improve project execution, optimize service operations, enhance customer satisfaction, fill compliance gaps, uplift team performance, align cross-team goals, and integrate technology seamlessly.

  • People I am looking for

    Looking to collaborate with: - Hiring Managers in Project Management - BFSI, Telecom, Compliance Tech Leaders - Founders/CXOs for managed services - Passionate team builders and service innovators

  • Experience & Cases

    Achievements at CITI Bank: - Global NICE system rollouts - Managed critical incidents - Compliance with Dodd-Frank, MiFID II - Resolved performance issues - Coordinated global 24x7 support

  • How to contact

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  • About myself

    As a seasoned IT leader, I excel in service delivery and project execution, leveraging 20+ years of global experience. My Agile, AML, and compliance expertise drives team success and operational efficiency, achieving measurable value and client satisfaction across diverse projects.

  • Job Description

    I seek a role to harness my leadership skills in driving impactful project delivery and service management. A collaborative, innovative environment focused on customer success and continuous improvement, where I can align delivery with business goals and mentor teams, is my ideal setting.

  • How to contact

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